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HipChat has become an essential tool for organizations across various industries, providing a platform for efficient communication and …
Starting at $0 per user
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What is HipChat (discontinued)?
Hipchat was discontinued by Atlassian. Users are being migrated to Slack.
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Popular Features
- Notifications (130)7.777%
- Chat (132)7.777%
- Search (103)7.272%
- Discussions (110)6.565%
Pricing
HipChat Basic
$0
Cloud
per user
HipChat Plus
$2
Cloud
per user
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.hipchat.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is HipChat (discontinued)?
Hipchat is discontinued by Atlassian. Users are being migrated to Slack.
HipChat (discontinued) Features
Project Management Features
- Supported: Mobile Access
- Supported: File tracking
- Supported: Search
- Supported: Integrates with other Project Management Tools
Communication Features
- Supported: Chat
- Supported: Status updates and activity feed
- Supported: Notifications
- Supported: Discussions
- Supported: User directory and online status
- Supported: Sharing and privacy
- Supported: Surveys
- Supported: Internal knowledgebase
- Supported: Integrates with GoToMeeting
File Sharing & Management Features
- Supported: Document files
- Supported: Image files
- Supported: Video files
- Supported: Audio files
- Supported: Access control
- Supported: Advanced security features
- Supported: Integrates with Google Drive
- Supported: Device sync
- Supported: Web interface
Additional Features
- Supported: Custom emoticons
HipChat (discontinued) Screenshots
HipChat (discontinued) Integrations
HipChat (discontinued) Competitors
HipChat (discontinued) Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android |
| Supported Countries | Global |
| Supported Languages | English |
Frequently Asked Questions
Hipchat was discontinued by Atlassian. Users are being migrated to Slack.
Slack, Microsoft Yammer, and Skype for Business, now part of Microsoft Teams are common alternatives for HipChat (discontinued).
Reviewers rate Surveys highest, with a score of 7.8.
The most common users of HipChat (discontinued) are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
HipChat has become an essential tool for organizations across various industries, providing a platform for efficient communication and collaboration. Users have praised its effectiveness in reducing the need for email and keeping track of events, discussions, and most employee communication. It has replaced other instant messaging platforms and is used for direct messaging, channel-based chat, disseminating information, and keeping everyone informed. Engineering teams particularly find HipChat useful for publishing build results, tracking deployment logs, and coordinating work during incident response. Software design/development agencies have also found value in HipChat for facilitating communication within teams spread across different time zones. Overall, HipChat has proven to be an easy-to-use platform that fosters collaboration between distributed teams and different departments while minimizing reliance on email. Its integration with other Atlassian software further enhances its functionality and makes it a valuable tool for organizations looking to improve their internal communication processes.
Attribute Ratings
Reviews
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April 13, 2021
Basic app with basic features
HipChat was used by our whole company and especially within the Engineering community. It helps everyone to communicate across team very effectively. HipChat had plugin and integration support so we have integrated with every other internal applications within the company. It helped for effective communication. It helped engineers' productivity and everyone reachable via this online platform.
- Instant Messaging app within your team and across teams via private and public channels
- Sharing documents and integration with JIRA were very helpful. Since it's an atlassian product it supported lot of integrations with confluence, jira, bitbucket.
- Video calls and audio calls.
- At times, we've faced issues with hipchat server. Frequent downtime due to instability of the app.
- Video calls are not that great and it missed lot of functionalities provided in Zoom.
- It lacked apps within hipchat like how Slack does.
The company I formerly worked at used HipChat for all inter-office employee communications. In 2013 when I started at GLG, it was the primary form of communication used by employees. Although our desks all had ip phones we almost never used them unless interfacing with clients outside of the business. Instant messaging through HipChat made a huge difference in productivity since it meant you could respond even while inside a meeting. Meetings were nearly constant at GLG and this massively improved productivity and response times.
- Instant Messaging Colleagues
- File Transfer
- Searchable Message History
- Audio quality was inconsistent. Sometimes excellent but mostly awful.
- Video quality was universally poor and led us to using Zoom as our primary video communication tool.
- Although HipChat supported file transfer, larger files would sometimes stop transferring.
January 24, 2018
Communicate with a real-time chat with your team members
We use HipChat to communicate with virtual teams, across the whole organization. It gives virtual teams a sense of belonging to the same team, and allows people to communicate in real time, addressing problems more interactively, and sometimes faster than a mail thread sent to all people from the same team could do.
- HipChat keeps the history of a chat within a room, allowing anyone with the right permission to join the room at any time, and to search the chat history months after.
- HipChat has support for animated gifs, which allows the people to communicate with animated gifs and memes.
- People who are not in the chat at the time they are mentioned receive an e-mail, so that they know they need to catch up later on.
- HipChat is integrated with other Atlassian products like Confluence and JIRA. Updates to pages in Confluence or card in JIRA can trigger real-time notifications in a HipChat room.
- The notification system could be improved. You have the choice to receive notifications at every message (could be overwhelming), only when you are mentioned, or never. When you choose to never receive notifications, it'd be nice to see a unread count in the app dock.
- Sometimes people get disconnected or close the app and forget to re-open it. This may sometimes end up with chats losing some people, without anyone realizing it before some time. It'd be nice if there was a system to remind people to re-open their app if they do not show after some days.
- It'd be nice to see in real time who is writing in the chat before the message is sent.
We adopted HipChat for our team as a better way to communicate when our organization was still using Jabber as the official communication tool. At the time, it was a much better solution for communication because it was more reliable and had better features than Jabber. We were also able to utilize many integrations with other services.
January 19, 2018
There's big room for improvement!
We use Hipchat across all company offices as it comes with JIRA and other Atlassian software. We have multiple groups depending on the department or product but only internally. Our employees communicate daily and use it in both formal and informal ways to manage projects/software development/office management. We also have JIRA integration in some groups.
- Hipchat bots are very useful and make routine tasks easier to accomplish and save some time.
- Easy to use and intuitive user interface.
- Mobile app is not very responsive on iOS. Sometimes connection to Hipchat servers is taking too long even on good networks.
- Both mobile and desktop versions have no alphabetical or recent sorting for groups and chat rooms.
- Video and audio calls are pretty useless, they're slow and not always work.
- The whole user interface is simple but very outdated - apparently Atlassian didn't focus too much on Hipchat even though they tried in the last 2 years.
HipChat is a good tool for internal online chat. My organization tried it for some time but due to error prone technical features, we discontinued. This application has some good features with some good functionalities which gives the advantage of being developer friendly but the status changes and technical issues lower down its rating. As compared to some other products we have better options available elsewhere.
- The main advantage is having an Open API which is useful for developers
- There are many services on this app which are free
- It offers a good overall tool for online communication between the teams
- The technical issues are more on this application
- The status changes are quite buggy
- There are lot of complications for the admin accounts
January 17, 2018
HipChat
[It's] Used by developers and product management team. A very useful tool for quick discussions and sharing of ideas, in a one to one or in a room setting. I particularly like it where it lets users share images and screenshots. Being in a relatively distantly placed group, this is the tool of choice.
- Image sharing
- Setting a private as well as group (room) environment
- Mobile app keeps you in touch in real time
- Sometimes it is not very evident if there is a new message
- The UI can be improved
- Able to reply to a particular comment in a room setting
We started using HipChat in our Development and IT departments, but have had other teams migrate from Skype for Business so it's pretty much across the organization including remote users. Our Agile teams all have their own rooms. The cross-platform product is used by both our Mac and Windows users at higher rates than any previous chat client we had and it's stable and constantly online.
- Cross-Platform support for both Windows & Mac users as well as a web-based client.
- Small installation footprint with outstanding functionality.
- Free version exists so you can try the product without having to purchase upfront.
- The program sometimes locks up and has to be killed via Task Manager on the Windows side.
- The updates are frequent, but that's part of their process.
- Integration with Active Directory would be nice.
October 26, 2017
HipChat nice messenger app - all in one
HipChat is being used across the whole organization. I'm a software developer and I use to chat and collaborate with other developers across the whole organization. We have three groups of people talking about specific topics and sharing code snippets.
- The /code is useful to share code.
- HipChat groups are really useful in order to get connected to people with a particular interest across the organization.
- The Video Call, all in one tool is really nice.
- Write code in a line with other words, for example.
- I am using this class /code SomeClassName, and it's not working.
November 07, 2016
It does the job most of the time.
We use HipChat across our organization for one on one and group chat. We also use it for video calls when employees work remotely.
- The emoticons are fun and add levity to the printed word which can come across wrong.
- Groups are hugely useful for team communication.
- Search history is great for retrieving information from past conversations.
- HipChat app fails to load at least once a week. This is extremely annoying.
- Sometimes on start up it looks like no one is available.
- Constant updates interfere with our day to day work.
November 01, 2016
HipChat Review
My team is composed of members who live in different states. We use hipchat to communicate amongst our team. It makes it easy to keep questions to multiple individuals amongst the team. It is linked to our Jira and Stash and lets us keep track of pull requests and how various tasks are progressing. This way, it makes it easy to discuss any proposed changes to our code base etc.
- HipChat is very stable and reliable. I have never had issues with not being able to connect or being able to communicate with others on HipChat.
- HipChat integrates quite well with other applications, such as Jira and Stash. This is a main selling point for my team. It provides a convenient feed of actions on a JIRA story or Stash pull request.
- HipCat does a good job of allowing 1-1 and group chats. It is simple to start a new conversation and it is easy to hold a group conversation and keep track of who is in the room.
- I like how HipChat has away/here/on mobile statuses. This makes it easy to see if a person is available to be contacted.
- It would be nice to have a record of shared images or documents, perhaps an option to see all shared items for the past X days.
- It would be nice to have a few more color/style themes (perhaps one similar to Sublime tests slushi theme!?).
- An option to "save" received messages for future reference.
We use Hipchat as a method of internal communication, as well as the notifier of Jira Help desk.
- Excellent connection between Jira and Hipchat.
- Real time notification on chatrooms when tickets have updated.
- It's easy to mention help desk tickets through jira in hipchat.
- The app can do better, it's difficult to keep it active when a phone goes idle. My profile looks idle and coworkers think i'm not checking my messages; I get email notifications.
- Multiple emails sent for one message - for example someone writes on hipchat "hi-hits enter-do you have a sec-hits enter-let me know-hits enter, I get 3 separate emails for that.
- There is no share screen/video option to discuss issues.
September 19, 2016
HipChat Brings Zen to Your Communication Overload
At my previous organization we used HipChat across our entire SaaS product organization to quickly communicate between Customer Services/Success, Engineering and Product Management departments. In addition to enabling topic based conversations without the horrendous anti-scale of email, we relied heavily on integrations for alerting across our infrastructure and tools so that information was available to all who were interested. If you are using Bitbucket, JIRA and Confluence the synergy becomes awesome.
- Real-time collaboration
- User specific customizable alert settings
- Centralized tool for communication and alert monitoring
- Native apps have performance issues and often lag behind in features compared to the web app
- Search through historical conversations could be much better
- Grouping users or using aliases could be made easier
September 14, 2016
Good system, more expensive than competitors
We use hipchat as an internal chat system. It's used primarily by the Cloud Services department, but people that use our internal products also have access to support rooms where they can ask questions.
- Hipchat has good support for message searching to allow you to go back through history and find important comments or copy/pasted things.
- Room creation, deletion, administration, and the general usability of Hipchat are all very solid.
- The added emoji features are a ton of fun.
- The online webapp is not as good as it probably should be.
- Hipchat is surprisingly expensive for a large team.
- Hipchat integration with other services is lacking compared to Slack.
We have a team of about 15-20 employees. HipChat has been super helpful to keep everyone instantly connected. We also have a work from home option on Friday. HipChat is extremely important from everything to quick questions to aiding as an additional conversation stream while on conference calls. It's a must to keep us connected in real time. I also love that fact that on a Mac you can drop in your screen grabs from your clip board. It saves tons of time when trying to get a point across.
- HipChat allows you to quickly see who is online on your team.
- Sharing screen grabs, links and files is a breeze. Saves a ton of time.
- Fun icons are a nice way to add humor to your daily conversations.
- You can't mention people in rooms/groups that they are not in. If they leave the room/group, they will not see the notification.
- Slack has more emojis and icons which brings them closer to how people use their cell phones in text conversations.
- There is not an option to share screens if a problem arises that is bigger than text communication.
Hipchat is being used within one of our departments (that I know of). We use JIRA to manage the details of our agile process, and as a corporation we use Microsoft Lync for instant messaging. Our IM client is horrible to use and many don't really use it. A group chat in the IM client only lasts for that session, so context of a discussion would get lost as other members are brought in. The client isn't available on mobile devices. That's where hipchat fills in the gaps...the integration with JIRA just enhances the experience adding more context to the topic being discussed.
- Provide context through JIRA integration to a topic/discussion
- Stay in sync on any device
- It's not clear what would happen if I dismissed a room by clicking the little "x" next to the room name - will I be able to find the room again?
July 05, 2016
HipChat is not just a communication tool
My company has several locations around the world, and Hipchat has proved to be a really useful tool for our cross site communication. Security is our main concern, and encrypted conversations help us to be confident that our communications will be secure. Video chat, file transfer and the ability to search through our conversation history has given us really useful tools. Integrations with several other applications has it made easy for us to monitor and follow up on several internal process. [Had we done it] in another way, it may have caused outages due lack of timing visibility.
- Encrypted communication
- Highlighted code and quotations
- Integrations with other systems like Zendesk, Nagios, PagerDuty, Datadog
- gif, movies and other cool stuff integrated on conversations
- Group Video chat
- Recent login issues have been really annoying
- Mobile App sometimes shows it as being connected but it isn't updating
July 01, 2016
how hipchat helps in my work
I use hipchat to talk to my developers and share documents easily. We use it to set up rooms so that individual project teams have their own team. We also use it to update our scrum meeting for daily updates. If hipchat provided video chat then it would be better.
- Communication
- Easy to share documents
- It's handy we can use while mobile
- Its not a social chat like Whatsapp or Facebook
- Room meeting scheduling
- Automatic room deletion after a particular time
- Emoticons for a specific person
July 01, 2016
HipChat is nice, but not all that.
If you don't have a good IM infrastructure, hipchat is a good option. There is nice integration with the other atlassian products, such as Jira and Confluence. For some this might be a selling point.
- Integration with Jira
- You can search past conversations
- It's another instant messaging app that I have to manage.
July 01, 2016
slightly buggy
HipChat is used company-wide. It's just buggy - on a Mac I have issues re-ordering contacts and I have done since day one.
- It emails me when I haven't got it switched on.
- It links to JIRA well.
- Reordering contacts is buggy on a Mac.
- When I had a PC the reordering UI was bad, but this may well have been improved since I last used it.
- It looks boring - hire a designer.
July 01, 2016
why Hipchat?
Hipchat is being used by one of our clients across the organisation mainly as a collaboration tool. There are multiple teams (business, engineering, recreation etc.) that have dedicated rooms for discussions on their areas of interest.
- Multimedia integration (videos, ppt, pdf etc.).
- Option to create dedicated rooms as per area of interest.
- Device support is also great.
- Overall look and feel of the product. Sometimes it reminds me of yesteryear's Yahoo Chat desktop app.
July 01, 2016
HipChat review from a designer
We use hipchat everyday in the marketing/design department. It is not being used through out the entire organization. It addresses multiple communication issues that are instant vs. email.
- You are able to make private rooms with multiple team members to discuss a project.
- Icons are a fun way to break the tension in rooms.
- The YouTube icon preview helps a lot determining if a video is safe for work environment.
- More customization options.
- Improve linking functionality.
July 01, 2016
HipChat in DevOps org of 500
We use HipChat across R&D part of our organization (~500 people).
- Discoverable chat rooms and good search capability.
- Integrations with 3rd party apps making devops a reality, e.g. pager duty.
- Great notification system.
- Starting adhoc chats with more than one person is not possible without creating a room. Skype makes this easy by simply adding who you need, and if you want to then adding a topic to the "room". I use this a lot in Skype and I know others in our organization do too. Would be nice to see in HipChat.
- Using s/text/text to edit previous posts feels cool but it would just be a whole lot easier if you could press up arrow and edit in line.
July 01, 2016
ChatOps on an accessible scale
We used HipChat within our department initially before rolling it out to the company. Within our company we use it to track and comment on JIRA tickets as they progress, manage our standup tracking, and informally poll on new features or what to have for lunch. The wider business use it to keep project discussions all in once place and out of emails.
- JIRA integration and standup management is excellent. The entire dev team can see what everyone's working on even if they're offsite, and can offer suggestions or comments in an open forum.
- The number of integrations is always growing and there's something to solve most issues. Installing and setting up integrations in rooms is really simple.
- I administer the entire group easily without hassle, and keep parts of the system locked down as necessary.
- The web app isn't the smoothest experience, but once you get a desktop/mobile app installed that negates the issue. The OS X app is the nicest by far... All the desktop apps and the website have a dark mode which fits in well with our dev tools.
- Some of the power features aren't too well documented (they're power features after all). I was using HipChat for almost a year before stumbling on the search/replace feature, for instance.
- The search journey is a little disjointed you can't do a global search of your entire history (that I've found, anyway) across all conversations, which can be quite useful if you can't remember who exactly said what.
June 30, 2016
A very useful and nicely featured application with availability problems and a truly frustrating mobile experience
We use Hipchat across the organization. In Engineering, we use it to publish build results and track deployment logs. Scrum teams use it to communicate generally and also to publish standup status. We use Hipchat to coordinate work during incident response; we often use the history to quickly come up to speed during handoff to other teams.
- History search.
- Notifications.
- Code highlighting and formatting.
- Frequent downtime is very frustrating to the team - stability has gotten worse over the past 6 months.
- Partial functionality - authentication often doesn't work.
- Mobile app is terrible - notifications come in but then do not show the person who sent the message in the app when you open it. You have to remember who sent you a message then go and look them up in your people/rooms list. Not worth the trouble - better just to wait and use the desktop app.